4b999's Privacy Policy

When registering an account and using services on 4b999, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• National ID or passport number (where identity verification is required)
• Bangladeshi address details

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction reference numbers and timestamps

1.3 Technical Information

• IP address, browser type and version
• Device type and operating system
• Login date, time, and session duration
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting history, results, and game preferences
• Records of bonus and promotion usage
• Live chat messages and support ticket information

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4b999 uses the information collected only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying logins, and keeping accounts secure.
• Financial Transactions: Processing deposits, withdrawals, and bonus payments.
• Identity Verification (KYC): Completing the verification required to prevent money laundering and confirm age.
• Customer Support: Providing assistance 24/7 via Bengali live chat and email.
• Security and Fraud Prevention: Detecting unauthorized access and fraudulent activity.
• Responsible Gaming: Monitoring user gaming behavior and helping to set limits where needed.
• Service Improvement: Analyzing data to further improve platform experience and security.
• Legitimate Promotions: Sending relevant offers and promotional information based on your preferences (you may withdraw consent at any time).

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4b999 retains your information for as long as your account is active and for as long as necessary to meet applicable legal obligations after the account is closed. Financial transaction records are generally retained for a minimum of five (5) years. Cookies and technical logs are automatically deleted after a set period.

If your account has been or is to be closed, you may contact our support team to have information that is no longer needed beyond legal obligations securely deleted.

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4b999 does not sell or rent your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and banking partners to complete transactions.
• Identity Verification Services: With registered verification agencies to complete the KYC process.
• Technology Infrastructure: Cloud hosting and data storage service providers, who are bound by strict confidentiality agreements.
• Legal Obligations: To comply with valid orders from courts or regulatory authorities.
• Security: To assist law enforcement agencies in investigating fraud or criminal activity.

Any third party is bound by a confidentiality agreement with 4b999 and may only use information for the specified purpose.

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To ensure the security of your information, 4b999 follows industry-leading security technologies and practices:

• SSL Encryption (SSL/TLS): All data transmitted between you and our servers is sent through encrypted channels.
• Database Encryption: Sensitive information is kept encrypted even when stored.
• Two-Factor Authentication: An additional layer of security for account access.
• Restricted Access: Only authorized staff may access your information for specific, necessary purposes.
• Regular Security Audits: Regular audits and penetration tests are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Unauthorized access attempts are automatically blocked.

While we strive to ensure the highest level of security, no guarantee of absolute security can be given for data transmitted over the internet. You are also responsible for keeping your password and login credentials completely confidential.

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The 4b999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Use of Cookies

• Essential Cookies: For the basic functionality of the site — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand site usage patterns (fully anonymized data).

You can disable cookies from your browser settings, though this may limit some features of the site.

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As a user of 4b999, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information beyond what is required by legal obligations.
• Right to Restrict Processing: You may limit the use of your information in certain circumstances.
• Right to Withdraw from Marketing: You may request to stop promotional communications at any time.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, please contact us through the contact details listed below. We will endeavor to respond to your request within 30 business days.

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4b999's services are for individuals aged 21 and above only. We do not knowingly collect information from any minor. If it comes to our attention that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.

If you believe a minor is using our services, please notify our support team immediately.

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4b999 reserves the right to update this privacy policy from time to time. For any significant changes, we will send a notification to the registered email address and/or clearly announce it on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.

You can confirm the latest version by checking the "Last Updated" date at the top of this page.

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If you have any questions or comments about this privacy policy, or wish to exercise your rights regarding your information, please contact us through the following:

Your privacy is of great importance to us. 4b999 is committed to earning and maintaining your trust as a safe and transparent platform. For more details, please visit our Terms and Conditions and Responsible Gaming pages.